FAQs

Frequently
Asked
Questions

We’d love to have you as a customer! To place an order, just open an account with us. Please contact us, and we’ll guide you through the process.

Yes, we do. For deliveries within the Sydney metropolitan area, the minimum order is $500.

There is no minimum order value for pick-up orders.

Yes certainly! Please place your order and confirm your pick-up time with our office before your visit.

For the first three months, we accept COD (Cash on Delivery) payments. After this period, we can discuss more flexible payment terms.

We offer delivery services within the Sydney metropolitan area, up to Newcasle and Canberra. We have a daily delivery schedule, so please contact us to find out which day we can deliver to your area. We recommend placing your order at least one day before the desired delivery date.

Please contact us and complete a new customer application form. Once your application is approved, our dedicated representative will assist you every step of the way.

Products can be returned within 14 days of purchase if the packaging is unopened and the product remains undamaged.

If a product is returned for an acceptable reason and condition, our office will contact you and process the refund promptly.